Night Duty Manager

Ellasot Consulting is recruiting on behalf of a reputable organization for a proactive, organized, and results-driven Night Duty Manager to oversee daily operations, coordinate staff activities, and ensure efficient service delivery. The Night Duty Manager is responsible for overseeing the smooth operation of the facility during night hours, ensuring excellent customer service, staff supervision, security, and adherence to company policies. The role involves handling guest or customer concerns, resolving operational issues, monitoring staff performance, and ensuring a safe and comfortable environment throughout the night shift.

Key Responsibilities

Supervise and coordinate all night-shift operations to ensure smooth and efficient service delivery.
Monitor staff attendance, performance, and compliance with company policies.
Attend to guest or customer complaints, inquiries, and requests professionally.
Ensure the safety and security of guests, staff, facilities, and company property.
Conduct routine inspections of the premises to ensure cleanliness, orderliness, and proper maintenance.
Monitor operational activities, identify issues, and take prompt corrective action when necessary.
Maintain accurate records of incidents, shift activities, and operational reports.
Coordinate with security, maintenance, housekeeping, front desk, and other relevant departments.
Handle emergencies appropriately and escalate serious issues to management.
Ensure proper handover of duties and outstanding issues to the incoming shift.
Monitor compliance with health, safety, and operational standards.
Prepare and submit daily night-shift reports to management.

Requirements and Qualifications

Minimum of an OND or HND/Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
At least 2 – 3 years of relevant experience in hospitality, facility management, or operations supervision.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and customer service skills.
Ability to manage staff, handle complaints, and make sound decisions independently.
Good knowledge of security procedures, emergency response, and operational standards.
Proficiency in Microsoft Office and relevant management systems is an advantage.
Ability to work night shifts, weekends, and public holidays when required

Key Competencies

Leadership and team supervision
Customer service excellence
Conflict resolution
Attention to detail
Integrity and accountability
Time management and multitasking
Emergency management
Report writing and record keeping